Signature HealthCARE of Clarksville at 198 Old Farmers Road in Clarksville, Tennessee

Customer Reviews about Signature HealthCARE of Clarksville

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  It was one of the most horrifying experiences of my life. It was understaffed at night time and during the day. In the beginning, my mother was unable to use her arms or legs after being on life support for 13 days, . She would wait all morning for someone to come by and feed her. By the time anyone had paid attention to the fact that she couldn't feed herself , her food was cold and old This apparently fell on deaf ears as I complained for two weeks about it... I once went out to the store while visiting her and an aide left a bed pan under my mother. When I got back 45 minutes later, the bedpan was still there and she was begging me to get someone to remove it. They often made her wait 45 minutes if she asked for a bedpan. I also complained about this. My dog doesn't wait 45 minutes. One night, another patient came into her roomt and was feeling along the walls. This scared my mother so I informed the staff about it. The nurses could be abusive at times bending down over my mother and telling her "lay off the call button"..again, my mother couldn't walk. A nurse also told my mother that her " daughter, "thought she knew everything." They obviously do not like you bringing up serious issues regarding substandard care.. At no time did I ever try to impart medical knowledge on anyone, I kept my eye on my mother. One time I had a bad case of pneumonia and had to run out late in the cold night to help my mother because someone had verbally abused her. These were significant and serious issues that need to be investigated. I would complain about these important matters to the director. . My mother was unable to walk at all in the beginning, nurses told her to "stop using the call button" When my mother was finally able to come home, not much had been done as far as physical therapy. The physical therapists blamed my mother and said medicare would not pay for my mother because she wasn't making progress..This was not true, My mother had been there 36 days and medicare gives their patients 100 days. It was their fault she made no progress.. There was absolutely no encouragement or motivating behavior on the staff's part. I came to the conclusion most of them were just didn't care. It wasn't their mother or father or family members. By the time I told them I wanted her discharged after being there over a month, she was still unable to walk so I asked for medical transport home. I got a van instead and the driver who would not help her into the home. We almost dropped her twice. He stood on the porch with his arms crossed doing nothing. I would have transferred her to another rehab facility but the therapists were writing notes my mother wouldn't participate. This is obviously untrue, as she works hard with her therapists from Gateway. I would not admit my mother to this facility if I had it to do over again. Take heed...watch carefully and be involved in your loved ones care at all times. I only hope no one from this facility or any other experiences what I have. As much as I disliked their treatment of my mother and me, I wouldn't wish this treatment on anyone.
  January 04, 2017

  by Saint Michael Archangel

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